Customer Service Assistant

Customer Service Assistant

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. Your primary responsibility will be to assist customers with inquiries, resolve issues, and provide information about our products and services.

Key Responsibilities

Responsibilities :

1. Handle customer inquiries via phone, email, and chat in a prompt and professional manner.

2. Assist customers with product selection and provide information about features and benefits.

3. Resolve customer complaints and issues effectively, maintaining a positive customer experience.

4. Document customer interactions and feedback in the company's CRM system.

5. Collaborate with other departments to enhance customer satisfaction and support resolution processes.

Skills, Knowledge and Expertise

Skills & Qualifications :

1. High school diploma or equivalent; further education in customer service or related field preferred.

2. Proven experience in a customer service role or similar capacity for at least 1 year.

3. Excellent verbal and written communication skills, with a friendly and professional demeanor.

4. Strong problem-solving skills and the ability to think quickly in challenging situations.

5. Proficient in using computer systems and customer management software.

6. Ability to work collaboratively in a team environment while also being self-motivated.

Benefits

1. Competitive salary ranging from $51,000 to $62,000 per year.

2. Opportunities for professional growth and advancement.

3. Comprehensive training and ongoing support.

4. Health, dental, and vision insurance plans.

5. Paid time off and holiday benefits.

6. A vibrant and collaborative work environment.