Client Service Center Associate - Banking

Bank Client Service Center Associate

This is a remote position. Only considering candidates who reside in the Twin Cities area, MN; Grand Forks or Fargo, ND; or Phoenix, AZ. Hours : Monday - Friday 10am - 7pm Central Time and one Saturday per month (8am - 1pm).

Alerus is a commercial wealth bank and national retirement provider with a core purpose : helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

Core Values : Passion for Excellence : : Success is Never Final : : Do the Right Thing : : One Alerus

About The Role : The Bank Client Service Center Associate is responsible for answering a wide range of incoming calls from banking and wealth management clients. Client Service Center Associates educate, troubleshoot and address issues, provide support, and offer information as needed to correctly and efficiently respond to caller inquiries. The Client Service Center is intended to be a single point of contact where clients receive support on products offered with Alerus.

What You'll Be Doing :

• Answer telephone, email, and chat inquiries from Alerus banking, mortgage, and wealth management clients promptly and courteously.
• Show respect and patience to all clients.
• Inbound calls will cover a wide range of topics, including balance inquiries, debit card maintenance, disputes, transfer requests, and loan payments.
• Provide professional, accurate and clear communication.
• Understand and clearly communicate inquiry and transactional use of the Alerus websites, mobile apps, and voice response systems.
• Maintain up-to-date financial services and internal systems and software knowledge as it pertains to the job.
• Understand and communicate basic principles of deposit, money market, time accounts and loan policies to clients.
• Actively maintain knowledge of all Alerus products, services, and processes including fraud prevention and documentation.
• Develop and enhance client relationships by informing clients of Alerus products and services that meet their needs and encourage a financially fit client.
• Foster a positive work environment and support co-workers in achievement of departmental goals.
• Meet performance standards such as quality assurance scores, productivity, and attendance. Proactively notify manager if standards will not be met.

What You Should Have :

What We Bring To The Table :

Work Environment : Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

Base Pay Range : $21.00 - $22.00 per hour

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities