Customer Service Representative

Job Description

Job Description

We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Carlstadt, New Jersey. This role is ideal for someone who excels in administrative tasks and enjoys providing exceptional customer support in a fast-paced wholesale distribution environment.

Responsibilities :

• Process and place customer orders efficiently while ensuring accuracy.
• Create and manage shipment details, including tracking and documentation.
• Generate invoices for completed orders and ensure timely delivery to customers.
• Scan and organize documents to maintain accurate records.
• Provide administrative and clerical support to enhance operational workflows.
• Address customer inquiries via inbound calls and offer solutions promptly.
• Utilize Salesforce.com to manage customer data and order processing.
• Collaborate with team members to ensure seamless communication and service delivery.
• Assist in maintaining compliance with company policies and procedures.
• Proven experience in order entry and processing within a customer service role.
• Strong skills in handling inbound calls and resolving customer inquiries.
• Familiarity with invoicing procedures and shipment coordination.
• Proficiency in Salesforce.com or similar CRM tools.
• Ability to scan and organize documents effectively for record-keeping.
• Exceptional attention to detail and organizational skills.
• Capable of multitasking and prioritizing tasks in a fast-paced environment.
• Solid communication skills, both verbal and written, to interact with customers and team members.