Patient Care Associate

Job Description

Job Description

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

Sono Bello is seeking a dynamic Patient Care Associate (PCA) passionate about aesthetics to join our team. The PCA will act as the secondary sales consultant within the center and assist the lead Patient Care Consultant (PCC) in conducting in-person consultations, guiding patients through the Sono Bello process, and helping them choose procedures that align with their goals.

The ideal candidate should have a demonstrated history of sales success, experience thriving in a fast-paced setting, possess confidence, emotional intelligence, and credibility, exhibit high integrity, and maintain an excellent work ethic. This role requires a highly motivated and coachable individual who works well in a team environment and can excel in a consultative setting while effectively overcoming objections.

Primary Responsibilities :

Collaborate daily with the Patient Care Consultant (the center's lead sales consultant) and Area Sales Leader to achieve targets

Conduct consultations with new and existing patients to understand their goals and coordinate with surgical team members (Doctors) for their next steps

Educate patients on our approach, procedures, and financing options

Manage follow-ups with the clinical team and patients to ensure a seamless, positive experience

Develop and maintain a patient pipeline, including proactive follow-ups with prospective patients

Lead and inspire your center team to ensure the best possible patient experience

What We're Looking For :

Prior sales experience or direct exposure to one-on-one consultative selling, especially in aesthetic industries such as plastic or cosmetic surgery, cosmetics, hair restoration, or laser hair removal, is considered a plus

Ability to quickly build rapport, assess patient needs, and create urgency that drives action

Excellent interpersonal skills to build effective relationships with patients, physicians, and team members

Technology proficiency, including MS Office and CRM tools for managing a sales pipeline, running financing, and scheduling, is considered a plus

Self-starter with strong accountability and motivation to hit and exceed performance targets (KPIs)

Maintains professionalism and composure under pressure

Exceptionally organized and able to prioritize competing responsibilities

Required to work the last three business days of the month, per our time off guidelines.

Compensation :

At Sono Bello, we believe that our team members are the keys to our success. We offer competitive pay, generous monthly bonuses, and excellent training.

The compensation package includes :

$45,000.00 base salary

Overtime and overtime premium

Uncapped bonus potential based on KPI and goal achievement

Total compensation ranges between $100,000.00 – $130,000.00 annually

Preset consultations (warm leads provided)

Total Compensation

$100,000—$130,000 USD

Base Salary

$45,000—$45,000 USD

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.

For applicants located in CA : link