APPLICATIONS SPECIALIST

Job Description

Job Description

Application Specialist

Summary of Position :

The Healthcare Application Specialist serves as the primary liaison between clinical users and the IT department, responsible for the implementation, configuration, support, and optimization of clinical and administrative software applications. This role ensures that electronic health record (EHR) systems and other digital health tools align with clinical workflows, regulatory requirements, and user needs. By continuously optimizing platform capabilities and minimizing functional overlap, the Applications Specialist helps enhance operational efficiency and user experience. This position reports directly to the Strategic Support Manager.

Specific Duties and Responsibilities :

• Technical Support & Application Management :

Develop and serve as subject matter expertise SME) in organizational EMR systems and supporting healthcare applications (e.g., EHR, practice management, telehealth platforms)

Develops training materials in written, graphical, and / or video formats and makes the materials available to users

Participate in the deployment and onboarding of new applications or modules

Observes all safety / infection control policies and procedures.

May work with blood or blood-borne pathogens and will require OSHA training.

Employees are encouraged to support and cooperate with the Healthy Connections, Inc. Corporate Compliance policy (M / Policy / Operations Procedures / General Operations Procedures).

The Applications Specialist reports to and is supervised by the Strategic Support Manager.

HCI’s primary form of communication is via company email Every employee is required to check and respond to company email on a daily basis to promote prompt and efficient communication and to become educated on the business of the organization.

The evaluation of work performance will be on-going and will be carried out by the Strategic Support Manager. It will include the specific duties and responsibilities of this position description plus employee ability to interact constructively with clinical and administrative staff and general working behavior. Formal evaluation will be conducted annually but may be initiated at other times by Management.

Bachelor’s degree in Health Informatics, Information Systems, or related healthcare / IT field preferred but associate’s degree in required field is acceptable.

Preferred :

Primarily office or hybrid remote setting with occasional travel to clinic sites

Forty (40) hours per week

This is an FLSA non-exempt position.

The specific salary is negotiated between the individual and the Chief Executive Officer (CEO) using the approved salary scale of the organization as a basis.