Helpdesk Engineer

We're a growing Managed Service Provider (MSP) based in Dallas, looking for an experienced, client-focused Helpdesk Technician (Level 1.5–2) who already knows their way around Microsoft 365, Windows Server, Hyper-V, and basic networking.

This is not an entry-level role — we're looking for someone who can jump into real-world issues and solve them confidently.

What You'll Be Doing

• Supporting clients remotely and on-site across M365, Windows, networking, etc.
• Troubleshooting firewalls (SonicWall / WatchGuard), Hyper-V VMs, and shared drives
• Managing and configuring Microsoft 365 accounts, mailboxes, and policies
• Basic server tasks : GPO, AD user / group management, RDP setup, etc.
• Working with ConnectWise Manage & Automate
• Delivering great customer service with strong documentation
• SonicWall or WatchGuard basic configuration
• Troubleshooting DNS, DHCP, printing, and endpoint issues

What We Offer

Apply for this job

Please submit your resume / CV (PDF, DOC, and DOCX files only) and cover letter (PDF, DOC, and DOCX files only).

We are available 24 / 7, with offices located at :

J-18808-Ljbffr