Customer Service Representative DCMDVA

Jamison Professional Services Inc. (Jamison) is currently seeking a qualified and motivated candidate for the position of Customer Service Representative

Job Title : Customer Service Representative

DESCRIPTION OF SERVICES :

WMATA is undergoing a multi-year Strategic Transformation to deliver safer more reliable and customer-focused transit across the Washington DC Maryland and Northern Virginia region. Guided by the Your Metro The Way Forward Strategic Transformation Plan WMATA is aligning its operations technology organizational structure and capital investments to meet evolving customer needs improve efficiency and strengthen regional mobility. This transformation addresses changes in ridership patterns growing customer expectations new transportation competitors and budget challenges intensified by the Covid-19 pandemic. The initiative enhances cross-department collaboration modernizes processes and supports long-term sustainability and trusted service for the communities we serve.

Responsibilities :

Responsible for answering and returning customer internal and outside agencies phone calls by the next business day; Provides first line response to eligibility customer complaints by reviewing investigating and closing cases in COM within 5 business days; Supports customers with accessibility information needs by providing first line information and assistance on MetroAccess Service policy and procedures.

REQUIRED AND DESIRED KNOWLEDGE SKILLS AND ABILITIES :

• High School Diploma or GED
• Entry Level One (1) year of customer service experience.

Location : Washington DC / Alexandria VA / Silver Spring MD

Schedule :

Standard hours are from 8 : 30 a.m. to 5 : 00 p.m. with a one (1) hour unpaid lunch break. However the COTR may request temporary services for periods in excess of a seven and one half (7.5) hour day or a thirty-seven and one-half hour (37.5) hour week. Temporary personnel working six (6) hours or more are required to take a one-half hour unpaid lunch break. Overtime : Hours worked in excess of forty (40) hours in one week is considered as overtime work all overtime must be approved by the COTR in advance.

Clearance Level Required : Employment is contingent upon successfully completing any required background checks in accordance with applicable law.

JAMISON CORPORATE OVERVIEW :

Jamison Professional Services Inc. (Jamison) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta Georgia. We specialize in providing professional management administrative healthcare court reporters and transcriptionist experts and document / record and telehealth operational support solutions to U.S. Government State and commercial clients. Jamison is a nationwide professional staff augmentation company that helps commercial clients and government agencies expand their talent acquisition reach by sourcing assessing developing and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence integrity and professionalism.

Jamison affords equal employment opportunity to all individuals regardless of race creed color religion gender national origin ancestry age marital status veteran status disability medical condition gender identity or sexual orientation. Our employees as well as applicants and others with whom we do business will not be subjected to sexual racial religious ethnic or any other form of unlawful harassment and / or addition Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamisons commitment to equal opportunity is applied through every aspect of the employment relationship including but not limited to recruitment selection placement training compensation promotion transfer termination and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at : Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1