Team Lead - Intake Specialists

Team Lead - Intake Specialists

As the Team Lead - Intake Specialists, you will be a driving force in our Intake Department. Your leadership will be essential in developing and enhancing the performance of our Intake Specialists, guiding them to exceed departmental goals while fostering a positive and productive work environment. This role offers the opportunity to shape the team's success and contribute to the firm's overall growth.

This is a 100% on site position. We believe this work is done best together!

What you'll do :

• Lead and Inspire : Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
• Team Development : Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
• Performance Management : Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
• Client Relations : Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
• Process Optimization : Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
• Communication & Collaboration : Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
• Disciplinary Action : Implement disciplinary actions as needed in a fair and consistent manner.
• Data Accuracy : Enforce accurate client data intake processes to ensure compliance and informed decision-making.
• Additional Responsibilities : Undertake any other related duties as required to support team and departmental objectives.

What you need :

High school diploma or equivalent.

What you get :

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!