Import Supervisor

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Paid time off

MCN-USA LLC is a privately owned International Freight Forwarder dedicated to servicing our clients with utmost care and attention.

MCN-USA LLC was founded to assist selected clientele with their freight forwarding and logistics needs.

Our experience covers a large variety of commodities not limited to Medical Supplies and Equipment, Aircraft Engines and Parts (AOG), Show Equipment, Beauty Products, Auto Parts, Ship Spares in Transit, Marine Compressors etc.

We offer +15 years of hands-on experience on two continents as well as the ability to "translate" and consult customers on their international transportation endeavors.

We are always available to have a pleasant call to discuss any possible needs to import or export cargo.

Our values :

• Transparency
• Communication
• Trust
• Solution-oriented
• Relationship-building

The Import Supervisor oversees the importation of goods by air and ocean, ensuring efficient and timely delivery while maintaining compliance with regulations. This role involves managing relationships with customers, vendors, and service providers to deliver exceptional service and enhance operational efficiency.

We are currently looking for a highly skilled and motivated Import Supervisor with outstanding negotiation and organizational skills and a passion for problem solving. The ideal candidate is excited by unique challenges faced in the logistics world, has experience dealing in imports to the United States, enjoys seeing a process through from start to finish, and is often referred to as a jack of all trades."

Responsibilities

• Manage and oversee the importation of goods by air and ocean, including carrier selection, booking and final mile transportation.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust
• Manage relationships with customers, to ensure our high level of service
• Ensure 100% compliance with US regulations
• Identify and execute process improvements to reduce costs and enhance customer experience
• Supervise small team of import agents with support and coaching of staff

Key Skills & Qualifications

• Industry experience, minimum 5 years of experience in freight forwarding, logistics or other related fields preferred
• Negotiate local Ad-Hoc pricing when required with vendors

Complete process of shipments, including arrangement for pick-up or inland transportation, booking, timely document preparation follow-up with tracking and tracing to destination.

• Time management skills and the ability to multi-task.
• Work closely with team and stations to deliver a high level of service
• Strong communication in telephone, email, and interpersonal skills.
• Must be able to comply with all TSA regulations (including criminal and background check)
• Strong analytical and problems-solving skills with ability to thrive in fast-paced environment
• Strong customer service, organizational skills and attention to detail
• Excellent leadership and communication skills to manage and motivate a team
• In-depth knowledge of logistics, supply chain management and freight principles

Work Location :

Miami, FL possibility of hybrid after completed training and approved performance

In this role you can expect :

• Competitive Salary & Bonus Program
• Paid Time Off (Holidays & Vacation)
• Hybrid
• 401K after 1 year of employment

Flexible work from home options available.