Criminal History Record Dissemination Specialist (Administrative Support Assistant 3)

Criminal History Record Dissemination Specialist (Administrative Support Assistant 3)

This is not a remote position. Hours are 8 : 00 a.m. to 4 : 30 p.m. Monday through Friday at DPS headquarters in Des Moines. The Iowa Department of Public Safety's Division of Criminal Investigation (DCI) is seeking a Criminal History Record Dissemination Specialist within the Criminal History Record Dissemination Unit. As a Criminal History Record Dissemination Specialist, you will be responsible for processing Iowa criminal history record check requests submitted to the DCI by the general public, businesses, and criminal justice agencies.

Organization Background : The Iowa Department of Public Safety (DPS) is a statewide law enforcement agency committed to serving the people of Iowa with leadership, integrity, and professionalism. We uphold the core values of courtesy, service, and protection, and collaborate with federal, state, and local jurisdictions within the criminal justice community to provide for the safety of people living in or traveling through the State of Iowa.

DPS is comprised of the following divisions : Iowa State Patrol, Iowa Division of Criminal Investigation (DCI), Iowa Division of Narcotics Enforcement, Iowa State Fire Marshal, Division of Professional Development and Support Services, Division of Intelligence, Administrative Services Division.

Job Description : The successful candidate will accurately and confidentially query and retrieve criminal history record information from the computerized criminal history (CCH) database. The individual will determine whether a criminal history exists or does not exist for the subject of the request and will provide accurate results to the requester. If it is determined that criminal history does exist for the subject of a request, the individual will thoroughly review and analyze the record to ensure complete and accurate criminal history is provided to the requester. The individual must be able to understand and follow all laws that allow or restrict the release of Iowa criminal history records, including having extensive knowledge of Iowa Code Chapter 692, as well as other dissemination procedures. There are substantial criminal and civil penalties for those who would violate Chapter 692, including disseminating information incorrectly. Therefore, strong attention to detail and a great deal of time evaluating rap sheets prior to dissemination is required in this position.

The individual will learn to read and identify incorrect information on a criminal history record. The individual must be able to make accurate modifications such as entering criminal history information from fingerprint cards into the CCH database and entering disposition information received from the county attorneys and the clerks of court, if necessary. They must know how to search various databases, such as Iowa Courts Online and the Department of Corrections, to obtain additional information to update and / or verify our criminal history record information. General office procedures are utilized to facilitate the receipt of, response to, and tracking of criminal history record check requests. The individual will process criminal history record checks received in various formats, including paper form, electronically within a records management system, and in person. Accurate results will be provided using various methods as well, including mail, fax, email, and within a records management system. The individual must be able to log, with accuracy, civil applicant fingerprint cards for national criminal history record check requests. The individual must be able to thoroughly review and screen resultant FBI results prior to returning such results to the approved requester.

The individual will provide extensive customer service related to criminal history records and requests via phone, email, and in person. Competent and professional written and verbal communications, as well as interpersonal skills are essential. The individual must have strong attention to detail, be able to work as a team, as well as independently and have strong problem-solving skills. The individual must be comfortable with repetitive tasks, have the ability to prioritize, and be capable of performing other duties as assigned if necessary.

Additional Requirements : Candidates must successfully pass a comprehensive background investigation conducted by the Iowa Department of Public Safety investigators before a final letter of employment offer is delivered. The candidate must be NCIC certified or become NCIC certified within six months of hire. (Candidates with previous NCIC certification are highly encouraged to apply.)

Benefits : At the State of Iowa, we are committed to your well-being. As a valued team member, you'll enjoy a comprehensive benefits package that includes :

• Paid Time Off : Enjoy vacation with accruals that rollover on a yearly basis, sick leave with no limits on accrual and 9 paid holidays per year.
• Great Benefits : Excellent Health, Dental, and Vision Insurance Options.
• Retirement Plan : IPERS Retirement package and an option for a deferred compensation plan.
• Flexibility : Flexible Spending Accounts (medical and dependent care).
• Life Insurance : Free Life Insurance.
• Support : Employee Assistance Programs and Employee Discount Programs.

To learn more about the benefits of working with the State of Iowa, visit our benefits webpage.

Minimum Qualification Requirements : Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification :