Vice President of Medical Affairs

LifeMD Vice President Of Medical Affairs

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company with offices in New York City; Greenville, SC; and Huntington Beach, CA is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

The Vice President (VP) of Medical Affairs will be a pivotal leader in ensuring the delivery of exceptional patient care and clinical integrity across all telehealth operations. This role will be responsible for overseeing quality initiatives, conducting rigorous chart audits, leading the development of clinical protocols and guidelines, and driving comprehensive provider education and expectation monitoring programs. The VP of Medical Affairs will collaborate closely with cross-functional teams to uphold our commitment to excellence in a dynamic and rapidly evolving telehealth environment.

Responsibilities

• Develop, implement, and monitor a robust quality management system to ensure adherence to clinical best practices, regulatory requirements, and internal standards
• Establish key performance indicators (KPIs) and metrics to track and evaluate the effectiveness of quality initiatives
• Lead continuous quality improvement efforts, identifying areas for enhancement and implementing corrective actions
• Collaborate with legal and compliance teams to ensure all medical practices align with relevant healthcare regulations and laws
• Design and execute comprehensive chart audit programs to assess the accuracy, completeness, and clinical appropriateness of patient records
• Provide constructive feedback to providers based on audit findings, facilitating continuous learning and improvement in documentation practices
• Analyze audit data to identify trends, potential risks, and opportunities for systemic improvements in clinical care
• Lead the research, development, and implementation of evidence-based clinical protocols and guidelines across all telehealth specialties
• Ensure that all protocols and guidelines are current, comprehensive, and aligned with industry standards and regulatory requirements
• Work in conjunction with medical directors and clinical teams to solicit input and ensure buy-in on new and revised protocols
• Develop and deliver comprehensive training programs for new and existing providers on clinical protocols, documentation standards, and quality expectations
• Implement ongoing education initiatives to keep providers abreast of the latest medical advancements, regulatory changes, and company policies
• Establish clear performance expectations for providers and develop mechanisms for regular monitoring and feedback
• Address performance gaps through targeted coaching, mentoring, and, if necessary, corrective action plans
• Partner with product development, technology, and operations teams to integrate clinical quality and safety considerations into platform enhancements and new service offerings
• Serve as a key medical expert and liaison for internal and external stakeholders, representing the company's commitment to clinical excellence
• The VP of Medical Affairs will report to the President of the LifeMD Professional Corporation. They will work closely with the SVP of Clinical Operations and have a cross-functional reporting relationship.