Customer Success Engineer Salt Lake City, UT

At Pave, we're building the industry's leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8,500+ companies unparalleled confidence in every compensation decision.

Top tier companies like OpenAI, McDonald's, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 58% of Forbes AI 50 use Pave to benchmark compensation.

The future of pay is real-time & predictive, and we're making it happen right now. We've raised $160M in funding from leading investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures.

Customer Success Engineering @ Pave :

You'll become a Pave product and compensation expert and you'll use that expertise to onboard and manage 30-40 customers at a time. You'll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave.

You'll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful.

What You'll Be Doing :

• Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.

What You'll Bring :

Compensation, It's What We Do.

This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Pave's total compensation package for employees. Your total rewards package at Pave will include equity, top-notch medical, dental, and vision coverage, an unlimited PTO policy, and many other region-specific benefits.

The compensation range for this position is :

P2 : $85,000 - $100,000

P3 : $92,000 - $110,000

P4 : $103,700 - $122,000

Life @ Pave

Since being founded in 2019 Pave has grown globally. We're based across our HQ in San Francisco's FiDi neighborhood, Flatiron in NYC and regional hubs in Salt Lake City and the United Kingdom. We embrace a high-energy, collaborative in-person work environment at these locations, operating on a hybrid schedule that brings teams together in-office on Mondays, Tuesdays, and Fridays.

At Pave roles, responsibilities, and compensation grow as you do, reflecting our commitment to your professional development.

Vision

Our vision is to unlock a labor market built on trust.

Mission

Our team's mission is to build confidence in every compensation decision.

Are you ready to help our clients make smarter, more effective compensation decisions?

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Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?

Are you okay working a hybrid schedule in our SLC office, located downtown?

In-office days are Monday, Tuesday, and Friday.

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