Senior Application Support Analyst

A company is looking for a Senior Application Support Analyst.

Key Responsibilities

Lead product demonstrations and solution presentations for clients

Collaborate with clients to gather and analyze business and functional requirements

Support customer onboarding, testing, and go-live activities while troubleshooting configuration and performance issues

Required Qualifications

A minimum of 5 years' experience in technical support or application support within healthcare IT or BPO services

Strong knowledge of healthcare payer operations and familiarity with Medicare and Medicaid program rules

Experience configuring or supporting SaaS applications in a healthcare environment

Understanding of data integration and interoperability standards

Competence in data analysis and familiarity with reporting tools