Engagement Manager

Engagement Manager

TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional outsourcing including offshore centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client / consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what's next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We're out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high-energy partnership is how we approach everything our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We're doers, looking for doers who do the right thing. Roll-up your sleeves thought leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you've been searching for? Let's partner. Together, we can accomplish amazing things.

The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Service's (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress. The EM ensures service delivery and that the outcomes align with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention / expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.

Essential Job Duties and Responsibilities :

• Engagement Management : Overseeing engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met.
• Financial Management : Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
• Resource Allocation and Optimization : Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
• Risk Management and Mitigation : Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
• Client Relationship Management : Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
• Stakeholder Communication : Providing regular updates to internal / external stakeholders on engagement progress, challenges, and outcomes.
• Performance Reporting : Preparing detailed performance reports and presenting them to senior management and clients.
• Team Leadership and Development : Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment.
• Client Satisfaction and Retention : Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
• Business Development : Identifying opportunities and collaborating with sales / practice partners for upselling and cross-selling to existing clients, contributing to organic business growth.

Behavioral Competencies and Responsibilities :

Required Experience :

Preferred Experience :

Skills : Project management, Program management

Job Type & Location : This is a Permanent position based out of Spokane, WA.

Pay and Benefits : The pay range for this position is $80,000.00 - $120,000.00 / yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following : Medical, Dental, and Vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life and AD&D for employee and dependents); Short and Long-Term Disability; Health Spending Account (HSA); Transportation Benefits; Employee Assistance Program; Time Off / Leave (PTO, Vacation or Sick Leave).

Application Deadline : This position is anticipated to close on Nov 30, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.