Part-Time Floor Lead - Fashion Island (Newport Beach, CA) Job at Allbirds in New

Newport Beach, CA | Retail Team | Reports to the Fashion Island Store Leader

Overview

Allbirds Floor Lead is the catalyst for bringing the Allbirds brand to life through an understanding of our culture and delivering an exceptional customer experience. As a Lead, you'll ensure exceptional in-store experiences through positive customer interactions. You will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations. You openly share your knowledge of products, your passion for the community and your efforts to protect the environment. You contribute to the success of the team through customer service, teamwork, merchandising, operations, events, and environmental activism.

What does the job entail?

• Delivering an exceptional customer experience and executing daily operations within the store.
• Provide all customers with a high quality and personalized in-store experience
• Be a product and fit expert
• Operate our point-of-sale system
• Clientele and drive loyalty member program to build relationships, support customer retention and increase traffic
• Maintain store appearance, cleanliness, and organization, requesting maintenance from internal and external partners as needed
• Complete opening and closing procedures, including front and back of house
• Uphold proper visual merchandising standards on the retail floor and windows
• Monitor stock levels, fill shelves, and ensure all available product is visible on the floor
• Work the backroom to pull sendbacks, rearrange stock, and transfer product as needed
• Ensure compliance to policies and procedures
• Delegate tasks to ambassadors to ensure productivity and that shift goals are met
• Fulfill Leader on Duty responsibilities, ensuring brand standards through the selling experience and timely completion of tasks
• Give timely feedback on the customer experience to impact the energy in the store and KPI results
• Ensure all team members understand the goals for their shift and support them in achieving them
• Model honest and effective communication when delivering and receiving feedback
• Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary
• Coaches and encourages others to succeed by proactively offering expertise and assistance

Experience

Physical Requirements

Exceptions and creative solutions can be made to accommodate physical restrictions.

What do we offer?

The Allbirds pay rate for the role is : $20.50 per hour

Allbirds routinely evaluates pay rates, and the ranges are subject to change based on market rates and other factors. We factor in a number of components when determining starting pay, including the job and level you are hired into, location / metropolitan area, skillset, and peer compensation.

Additional benefits for roles at Allbirds may include : paid time off, equity, company bonus or sales commissions / bonuses; 401(k) plan with matching; medical, dental, and vision benefits; pre-tax savings, and wellness & lifestyle benefits.

Benefits Overview

When you join our flock at Allbirds, we offer competitive pay as well as bonus and equity for eligible roles, healthcare, retirement savings, and other great benefits for the whole being. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, please see the detailed list below.

Please apply with your resume. We're excited to hear from you!

Diversity

Allbirds has a culture of honesty, respect and trust, and we are committed to providing an environment where equal employment opportunities are available to all applicants and employees without regard to their membership in any protected classification such as sex, race, color, creed, national origin, ancestry, religion, age, marital status, pregnancy (including childbirth, lactation and related medical conditions) genetic information (including characteristics and testing), military and veteran, disability (mental or physical), sexual orientation, gender identity, gender expression, or any other status protected under applicable local, state, or federal law. Allbirds is committed to Equal Employment Opportunity (EEO) in all aspects of the employer-employee relationship including, but not limited to : recruitment, hiring, training, advancement and termination.

Allbirds believes in doing the right thing, and is committed to enhancing our diversity, and demonstrating that commitment to our employees, customers and community. The Company promotes diversity by developing policies, programs and procedures that foster a work environment in which differences are respected and employees are treated fairly.

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