Director, Business Operations

Job Description

Job Description

IN SUMMARY...

As part of the Client Services leadership team, the newly formed Director, Business Operations is central to delivering on Azalea's mission by empowering our leaders to measure, learn, and improve by building exemplary metrics, dashboards, and benchmarks that allow us to measure the health of our clients and our internal process KPI's.

We are looking for someone who thrives at the intersection of EHR data expertise, rigorous analytics qualifications, and driving internal process change. You will play a critical role in creating predictive models of client health and business outcomes leveraging multi-system data inputs. The Director, Business Operations will be critical in solving consequential problems in client services that improve the efficiency and efficacy of the solutions and services we deliver. This role is ideal for someone with hands-on experience working with salesforce data, strong data wrangling skills, and a passion for turning data into meaningful insights that resonates with internal and external stakeholders.

WHAT YOU WILL DO...

• Develop iconic analytic outputs (studies, dashboards, benchmarks) that demonstrate Azalea's unique value to our clients
• Engage with clients and operational leaders to understand client satisfaction responses, usage data and engagement scores to develop predictive models of client satisfaction and attrition risk.
• Collaborate closely with cross-functional teams to validate data quality, investigate issues, and provide feedback that informs an overarching data strategy
• Own client services business processes including tools such as Salesforce, time management, and other technologies used to tackle problems and measure performance against KPI's
• Budget and forecasting management for Client Services

BACKGROUND AND SKILLS YOU WILL BRING...

SUCCESS LOOKS LIKE...

HOW WE INVEST IN YOU...

Azalea Health's EEO Statement

Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.