Phone Operator

Phone Operator

Pay and Benefits : Hourly pay : $24 / hr Worksite : Leading healthcare institution (Los Angeles, CA 90095) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL 40 hours / week, 2 Month Assignment (Possible extension)

A leading healthcare institution is looking for a Phone Operator to answer and redirect a high volume of incoming calls for their medical centers for the Saturday to Wednesday overnight shift.

Phone Operator Responsibilities :

• Answer and re-direct on a yearly average over 1 million incoming telephone calls to the medical centers
• Provide Patient Information, Department Information and On Call Schedule information as requested by callers.
• Process routine and emergency calls.
• Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters.
• Handle calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line.
• Handle routine and emergency calls for the Health Systems Support Services Center.
• Monitor and report various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions.
• Process urgent messages for the Radiology Department for Critical Test Results.
• Follow Customer Service initiatives as well as departmental and hospital policies, which include Operational, Technical and Emergency protocols.

Phone Operator Qualifications :