Senior Manager, Delivery Operations

A company is looking for a Senior Manager, Delivery Operations.

Key Responsibilities

Optimize workflows and improve process efficiency through user-centered design and automation

Conduct user research to identify inefficiencies and recommend operational improvements

Develop training programs and support talent development within the Delivery Operations team

Required Qualifications

6+ years of experience in service design, user research, content design, or workflow engineering

Familiarity with business operations including staffing, training, and knowledge management

Experience in mapping and driving improvements within complex service environments

Ability to build strong relationships across internal teams

Legal authorization to work in the United States without requiring visa sponsorship