Helpdesk Support / Desktop Technician

Job Description

Job Title : Helpdesk Support / Desktop Technician

Location : Green Valley, CA, 94534

Duration : 3 Months

Job Type : Temporary Assignment

Work Type : Onsite

Payrate : $ 30.00 - 30.00 / hr.

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This client is a locally based, nonprofit healthcare organization. Their health system includes two hospitals, a 100-provider primary and specialty care medical group, a cancer center; and a new medical fitness center.

Job Description :

• Works under the supervision of the Business Operations and Helpdesk Manager.
• Primary responsibilities include responding in an appropriate manner to incoming calls for help from all computer users in the organization; analyzing calls to develop an understanding of the nature, importance and urgency of the problem; accurately documenting calls and / or service requests in a problem-tracking database system; personally resolving called-in problems or assigning those problems to the appropriate in-house staff member or outside vendor; assigning appropriate due dates; tracking problem calls using an Incident Management application to ensure solutions are arrived at in a timely manner; and follow-up with users to ensure their satisfaction with the quality and timeliness of service provided.
• Responsibilities also include the Computer Operations tasks necessary to ensure system availability and data integrity for many business-critical systems and applications.
• This position requires a technical aptitude, experience

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TekWissen® Group is an equal opportunity employer supporting workforce diversity.