Project Management Senior Professional II (non-technical)

Project Management Senior Professional II (Non-Technical)

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About Your Role : You will join a cross-functional program team at Fiserv focused on delivering reliable customer care and call center transformation initiatives. This role leads medium-to-large projects that align operational, business, and technology partners to improve service delivery, reduce risk, and meet cost and timeline objectives.

What You'll Do :

• Define project scope, develop detailed project plans, track milestones, and manage dependencies, risks, and change controls.
• Coordinate cross-functional workstreams with call center operations, workforce management, business analysis, and IT to ensure timely delivery of business requirements.
• Facilitate requirements gathering, process mapping, change impact assessments, and signoffs with business owners and stakeholders.
• Manage project communications, status reporting, stakeholder updates, and escalation of critical issues to senior leadership.
• Drive continuous improvement by identifying process or procedure changes and recommending measurable improvements.
• Mentor and coordinate contributions from matrixed team members and external vendors to achieve project outcomes.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience You'll Need To Have :

Experience That Would Be Great To Have :

How You'll Work :

Sponsorship :

Benefits At Fiserv :

Salary Range : $67,500.00-$100,000.00 These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please :

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