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Customer Support Specialist SAP & International Orders (Hybrid, Franklinton, NC)

Customer Support Specialist SAP & International Orders (Hybrid, Franklinton, NC)

Qualified StaffingFranklinton, NC, US
2 days ago
Job type
  • Full-time
Job description

Customer Support Specialist

We are seeking a Customer Support Specialist with strong SAP experience to join our team in Franklinton, NC. This hybrid position supports domestic and international customers by ensuring accurate, timely order management and excellent service. Schedule : MondayFriday, 8 : 30 AM4 : 30 PM (hybrid, with required on-site days)

Key Responsibilities :

  • Manage customer orders, including domestic and international shipments
  • Enter and maintain accurate customer data in SAP
  • Coordinate documentation, packaging, and shipping requirements
  • Provide timely updates on order status, delays, or changes
  • Support new customer onboarding and ensure smooth account setup
  • Handle complaints, returns, and credits as needed

Qualifications :

  • Bachelors degree in Science or Business preferred; equivalent experience considered
  • Strong SAP experience required (order management / customer service focus)
  • 1+ years in customer service, logistics, or order fulfillment (technical company experience a plus)
  • Excellent communication, problem-solving, and organizational skills
  • Proficiency with Microsoft Office and CRM tools (Salesforce experience a plus)

    • Compensation : $22-25 / hr DOEINDWak

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    Customer Support Specialist • Franklinton, NC, US