Collector

Accounts Receivable Collector

FranklinCovey is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action.

The primary role of the Accounts Receivable Collector will be to partner with FranklinCovey Clients to ensure the payments of invoices. Responsible for collecting payments using organizational skills and communications. The collector owns collection processes and provides exceptional customer service by being responsive to client needs, proactively communicating information, and resolving client questions.

Essential Job Functions

• Create a smooth customer collection experience, by communicating with clients to request payments
• Manage and oversee all aspects of the collections, for specified clients
• Answering incoming calls, responding to email including various Accounts Receivable emails
• Reconcile accounts, create Template invoices, provide relevant documents, resolve clients billing questions
• Develop loyal relationships with the clients
• Schedule follow-up contacts with client to ensure timely collections and resolve any questions and provide relevant requested documents including signed agreements
• Work with Sales Team to reconcile accounts, including ensuring PO's are provided when necessary for payments
• Must develop proficiency with Microsoft AX Dynamics ERP system, , Microsoft Office Suite, and Aventri

Basic Qualifications

3+ years in customer service

Preferred Skills & Experience

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit for details.