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Field Service Manager

Field Service Manager

Step Up RecruitingFayetteville, GA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Candidates must be great at leading people. This is a leadership role requiring them to inspire the team and get them to buy into all company goals and standards while feeling appreciated, worthy, and that their contributions matter.

Role Overview :

  • Lead and inspire a team of Field Service Supervisors to deliver exceptional customer support.
  • Develop and implement scalable processes to enhance the efficiency and effectiveness of the aftermarket team.
  • Monitor and improve key performance indicators (KPIs) to ensure high-quality service.
  • Coordinate scheduling and training to ensure the right technicians are assigned to tasks and are well-prepared.
  • Oversee administrative tasks, ensuring thorough documentation and timely submission of reports and expenses.
  • Conduct regular warranty reviews and maintain communication with factories to resolve issues and implement preventative measures.
  • Ensure compliance with all processes and encourage adherence among team members.
  • Develop and utilize CRM and Desk systems to track and monitor support issues.

Qualifications :

  • Proficiency in ERP and CRM systems.
  • Strong communication and problem-solving skills.
  • Ability to build and maintain strong relationships with customers and internal teams.
  • Knowledge of Lean principles.
  • Proficiency in Microsoft Office tools.
  • Strong presentation skills and ability to respond to questions effectively.
  • Team-building and interpersonal skills.

    • Requirements :

  • Associate degree in engineering or a related technical field.
  • 4-5 years of experience in field service management or a related area.
  • Strong communication and collaboration skills.
  • Analytical and problem-solving abilities.
  • Experience in the capital equipment industry is a plus.
  • Willingness to travel as needed (less than 15%).
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    Field Service Manager • Fayetteville, GA, US