Business Application Analyst, Senior

Business Application Analyst, Senior
Salary Range: $112k to $125k
Job Summary
The Senior Business Application Analyst works with external vendors, system owners, community partners, contractors, and organizational leadership to design, develop, implement, and support enterprise business application systems. These systems may include financials, supply chain management, timekeeping and scheduling, budgeting and planning, and decision support solutions.

This role is responsible for identifying and documenting system design specifications based on analysis of user needs, performing gap analyses, and translating business requirements into technical solutions. The Senior Business Application Analyst serves as an application administrator, ensuring data integrity, system security, reporting accuracy, and successful system upgrades, implementations, and conversions. A strong understanding of functional workflows and departmental processes is essential to support operational efficiency and productivity.

The position balances direct customer support with project-based work and operates independently on complex initiatives, including project management and mentoring or reviewing the work of other staff.
Key Responsibilities
Customer Service

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  Serve as a primary point of contact for application users and vendors
  
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  Respond to questions, concerns, and enhancement requests in a timely and professional manner
  
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  Troubleshoot issues, manage service tickets, and apply problem-solving skills to resolve system challenges
  

Application & Solution Design

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  Analyze business needs, workflows, and documentation to design effective system solutions
  
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  Develop system scope, objectives, and functional specifications
  
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  Recommend and implement solutions aligned with organizational goals
  

System Administration & Support

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  Maintain application functionality, data integrity, and system security
  
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  Manage software upgrades, implementations, and system conversions
  
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  Extract, transform, and analyze data to support operational and reporting needs
  

Project Management & Team Collaboration

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  Participate in and lead small to medium-sized projects across the organization
  
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  Establish project goals, milestones, and timelines
  
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  Monitor progress, report status, and facilitate cross-functional meetings
  

Reporting & Analytics

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  Develop and maintain standard and ad hoc reports
  
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  Design intermediate to advanced reports using tools such as SQL, BI platforms, and reporting dashboards
  

Performance Improvement & Innovation

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  Identify opportunities for process improvement and business transformation
  
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  Act as a subject matter expert for supported applications and functional areas
  
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  Research and propose innovative or alternative technical solutions
  

Training & Knowledge Sharing

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  Train new and existing staff on supported systems and applications
  
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  Coordinate and support training efforts with vendors and end users during system rollouts
  

Other Duties

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  Participate in on-call support as required
  
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  Perform other related duties as assigned
  

Minimum Qualifications
Education

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  Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or a related field
  OR equivalent professional experience
  
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  In lieu of a bachelor’s degree, a minimum of 9 years of relevant business or technical experience
  

Experience

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  Minimum of 5 years of relevant professional experience
  
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  At least 3 years of experience in a healthcare information systems environment
  
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  Minimum of 2 years of full lifecycle system implementation experience (planning, requirements, design, development, testing, go-live, and support)
  

Preferred Experience

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  Experience with enterprise systems such as Kronos, Lawson, Oracle, PeopleSoft, or similar platforms
  
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  Background in Finance, Procurement/Supply Chain, Human Capital Management, or Payroll systems
  
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  Consulting experience is a plus