Evening Front Desk Agent| Cambria Austin Airport

All Candidates Must Be 21 Years Of Age And Have A Valid Driver License. Previous Hotel Front Desk And / Or Night Audit Experience Preferred.

This Position Requires Occasional Shuttle Driving

Shifts vary depending on the needs of the hotel but all candidates must be willing to work at least two (2) Night Audit shifts per week.

Summary of Essential Job Functions

• Approach each guest interaction with the mindset of exceeding guest expectations.
• Driving the hotel shuttle as necessary or required.
• Embrace the Cambria culture personifying it in daily interactions with guests and co-workers alike. Use a positive and clear speaking voice listen to and understand requests respond with appropriate action and provide accurate information such as restaurant fitness center and pool hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system and confirming pertinent information including number of guests all adult guest names address phone number email address and room rate.
• Help create an energized environment as a participating member of the Front Desk team. Embrace the Sheraton culture striving to exceed guest expectations at every opportunity.
• Promote the guest loyalty program providing recognition and benefits to all present members. Describe member benefits to non-members with the goal of enrollment.
• Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record forms of payment. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages and guest requests into the computer.
• Retrieve messages and communicate the content to the guest as appropriate. Issue luggage claims and store / retrieve luggage as requested. Issue mail small packages and facsimiles for customers as requested.
• Close guest accounts at time of check-out and ascertain the event of dissatisfaction negotiate service recovery.
• Resolve guest complaints conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning cleanliness and service etc.
• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Do your part to assure the cleanliness and conditions of the lobby by straightening up after guests. Responsible for communicating larger issues to Housekeeping and Engineering for immediate attention.
• When necessary assist the AM Comp Ambassador with the duties of the morning breakfast including set up food monitoring cleaning tables and breaking down the breakfast.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Abilities Required

Required Experience :

Unclear Seniority

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1