KFC Team Member 2290 W. Grant Line Rd. Tracy, CAKFC Central California • Tracy, CA, US

KFC Team Member 2290 W. Grant Line Rd. Tracy, CA

KFC Central California • Tracy, CA, US

30+ days ago

Job type

Full-time

Job description

Job Description

ROLE SUMMARY :

You are the face of KFC! You are the first person our customers see when they walk in the door or pull up to the drive-thru window. You are the friendly voice that greets them. You have the most important job in the company - you serve our customers! You prepare our world famous food every day. Each customer is someone's Mother or Brother or Son or Aunt and you have the opportunity to make their day. Don't let that opportunity pass you by! You have high standards. You would never serve a product to a customer that you wouldn't serve to your family or best friend. You are the reason our customers return again and again. By serving hot and fresh food, delivering friendly service, and keeping the restaurant clean, you leave a positive impression on the experiences of other people. What can be more meaningful than that! Bet you even have a couple of customers who come in and ask for you by name!

Key Responsibilities (what TMs do) :

Step Change Thinker :

Needs little guidance in solving problems

Know How Builder :

Trains on their core position using the Learning Zone

People Grower :

Role models How We Win Together (HWWT²) and Achieving Breakthrough Results

(ABR) culture within their restaurant

Demonstrates take the hill teamwork with fellow team members by helping others

when they need it

Believes in all people by treating others fairly and with respect

Recognizes others for a job well done

Demonstrates positive energy at all times

Action Driver :

Role models customer mania and has a passion for winning by following standards :

CHAMPS, CFF (Cleanliness, Friendliness, Food) and executing BLAST (Believe, Listen,

Apologize , Satisfy, Thank)

Greets each customer with a smile

Creates a winning experience for every customer

Goes for breakthrough results by suggestive selling

Knows restaurant and shift goals and works to achieve them everyday

Follows food & safety procedures and reports any issues to the Manager on Duty and / or RGM

Intentionality to Lead :

Focuses on achieving excellence in current role as a foundation for bigger responsibilities

Other Requirements :

Arrive at work on time

Flexible scheduling

Follows procedures regarding operation of restaurant equipment (including fryers, ovens,

etc.)

Able to lift up to 25 lbs and carry up to 30 feet

Able to push / pull up to 90 lbs up to 30 feet

Able to stand and walk for a majority of work shift

Follows KFC cash handling safety and security procedures

Adheres to KFC and City / State / United States safety requirements

Knowledge of and compliance with KFC's Human Resources policies and processes

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Team Member • Tracy, CA, US

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