Retail Sales Part Time

Customer Service Associate

As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.

As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program.

As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met.

While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets : Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Dcor, Tool Rental, or Pro Services.

Key responsibilities include welcoming customers to Lowe's, answering questions, and delivering friendly and professional customer service. Assist customers with locating and handling merchandise, down stock merchandise by looking for empty areas on shelves and replenishing supplies, process orders and deliveries accurately so customers receive merchandise as expected and on time, cross-functionally train in other areas of the store to help deliver the best customer service, prepare merchandise in your department based on customer needs, guide customers through shopping or checkout, and complete other duties as assigned.

Minimum qualifications include 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information, 6 months of experience using common retail technology, such as smart phones and tablets, reading, writing, and performing basic arithmetic, and the ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Preferred qualifications include 6 months of retail and / or customer service experience, bi-lingual skills, and certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber / building materials).

This role does not require regular travel; however, it may need to travel occasionally to meetings, training, or to support neighboring stores. Working conditions include exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, and possible exposure to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

Lowe's Companies, Inc. (NYSE : LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Pay Range : $15.00 - $16.20 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.