Help Desk Support Specialist

What makes DHL great?  Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

The  Help Desk Support Specialist  provides technical support for online and offline shipping solutions. This role involves assisting internal and external customers via phone, email, and a ticketing system, ensuring timely issue resolution and exceptional customer service through strong technical and troubleshooting skills.

This position will maintain an expert understanding of shipping solutions and continue upskilling their technical knowledge throughout their career with DHL.

Key Accountabilities :

• Serve as a first point of contact for customers seeking technical assistance via phone, email, chat or ticketing system
• Track, prioritize, and document all service request and incidents
• Maintain knowledge of company systems, security protocols, and software updates
• Handle escalations or escalate complex issues to higher level support teams
• Contribute to a knowledge base
• Conduct external and internal training sessions
• Application testing and process improvement
• Collaboration and correspondence with other teams
• Performs other tasks or projects, as assigned

Skills / Qualifications :

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include :

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here :