General Manager

Restaurant Manager

The ideal Restaurant Manager is enthusiastic, results-driven and knows how to get the most out of their team to create an amazing customer service environment. They must feel comfortable building a team. They recruit, lead, and develop people to execute outstanding quality, service, cleanliness, and value, build sales, and control costs to deliver optimum business results for a single McDonald's restaurant. Key customers include all levels of the team and our guests / customers.

Leadership

They can motivate a group of people to act towards achieving a common goal. They possess the combination of personality and leadership skills that makes others want to follow their direction. They set the tone for the restaurant and customer service environment. They role model values and behaviors that are consistent with the company culture.

Sales, Guest Counts, and Profitability

They effectively develop and execute store marketing plans to maximize sales potential within the community. They ensure systems and routines are in place to continue to improve sales and transactions; push the team with targets and hold the team accountable. They conduct in-restaurant implementation of new products and procedures. They effectively execute national and co-op promotions to maximize sales potential. They consistently execute at a high level in managing expenses and meet budgeted targets. They use proper security and safety measures at all times.

Operations Quality and Food Safety

They maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation, and ensure food safety is a top priority for the restaurant on a daily basis. They manage planned maintenance of equipment to ensure optimal productivity and quality.

Service and Scheduling

They accurately project, measure, and control all P&L line items, e.g. food, labor, etc. They measure external customer's satisfaction and execute a plan to improve their satisfaction with their McDonald's experience and increase their loyalty. They effectively schedule to build the business on all day parts.

Cleanliness and Security

They maintain all physical plant aspects of the restaurant, including landscaping, building, equipment, etc. They ensure all security procedures are executed.

People

They recruit, select, develop, and retain an optimum number of crew, maintenance, and management who are enthusiastically dedicated to customer satisfaction. They plan and conduct leadership team meetings. They complete and present performance appraisals based on defined goals and objectives for all restaurant team members in a timely manner. They know, enforce, and educate crew on all appropriate policies, labor laws, security, and safety procedures. They model performance standards for all crew stations and maintenance. They work in a unit-producing capacity as needed. They execute a plan to increase employee's loyalty, satisfaction, and pride with the McDonald's experience. They manage the development and training of crew and shift management employees, including interviewing applicants for crew and management positions.

Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting restaurant standards, monitoring safety, security, and profitability, and communicating with the next manager to help prepare him / her to run a great shift, too. Managers may also be responsible for meeting targets during their shifts and for helping their assigned departments meet their goals.

Manager Responsibilities

Food Safety, Internal Communication, Inventory Management, Daily Maintenance and Cleanliness, Managing Team, Quality Food Production, Exceptional Customer Service, Safety and Security, Scheduling, Training

Job Type : Full-time Pay : $40,000.00 - $65,000.00 per year Benefits : 401(k), 401(k) matching, dental insurance, flexible schedule, health insurance, paid time off, paid training, vision insurance Experience level : 3 years

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. By applying to this position, you understand that you are applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. You understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information you provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. You recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling. By applying for a job at a franchisee operated restaurant, you understand that the information you provide will be forwarded to the franchisee organization in order for that organization to reach out to you and process and evaluate your application. You acknowledge that McDonald's USA will not receive a copy of your employment application and will have no involvement in any employment decisions regarding you, including whether you receive an interview or whether you are hired to work for the franchisee. You understand that you need to contact the franchise organization for information about its privacy practices.

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