Principal Manager, Enterprise Applications

AVP Enterprise Applications

Pay Range : $125,000.00 - $206,250.00

Country : United States of America

Address : 1401 Pacific Ave

City : Dallas, TX 75202

FLSA : Exempt

Professionals : 01 - Official Administrator (EEO-4-United States of America), 1B - Managers and Directors (EEO-SubCategory)

General Summary : The Principal Manager, Enterprise Applications, is responsible for overseeing the technical management of several large-scale enterprise systems within the Technology department. This includes managing Transportation ERP applications such as Trapeze, Transit Master, and INIT, video management systems (VMS), customer relationship management systems (CRM), passenger information display systems (PIDS), police technologies, ITIL frameworks, and operational technologies on rolling stock. The role involves managing implementations, upgrades, configuration, administration, and maintenance of these applications, as well as vendor management, procurement, and license management. This Principal Manager manages a team of application administrators, analysts, product managers, and other Technology personnel, working closely with the leadership team to shape and execute the department's vision. The role ensures that enterprise applications and their architecture align with both department and Agency strategic goals, while adhering to security and data standards. In addition to providing robust functional and technical support, the Principal Manager drives system upgrades, implementation projects, and continuous improvements. A strong background in managing enterprise systems and optimizing business processes is essential for success in this role.

Essential Duties And Responsibilities :

• Lead and manage large-scale enterprise applications, including Transportation ERP systems, video management systems (VMS), and customer relationship management (CRM) platforms.
• Work closely with the leadership team to develop and implement the department's vision, ensuring alignment with the Agency's broader goals and objectives.
• Oversee the entire product lifecycle, from inception to delivery, while developing and maintaining a robust and prioritized product backlog driving the product vision.
• Manage implementation, configuration, testing, and upgrading of enterprise applications, ensuring that all systems are optimized and up to date, and ensure adherence to change management procedures.
• Manage the department Capital and Operating budgets, coordinate with vendors for application support, procurement, and manage software licenses to ensure compliance and efficiency.
• Lead and mentor a team of application administrators, analysts, product managers, and other Technology personnel, fostering their professional growth and development.
• Oversee the ongoing administration and maintenance of enterprise applications, ensuring system stability and performance.
• Maintain strict adherence to security, privacy, and data standards, ensuring all enterprise systems comply with relevant regulatory requirements and best practices.
• Lead efforts to enhance business processes through system improvements, including upgrades, integrations, and optimization projects.
• Deliver high-quality technical and functional support to users of enterprise applications, ensuring smooth operation and rapid resolution of any issues.
• Oversee the integration and management of seamless information exchange between various enterprise applications and the enterprise data warehouse and operational technologies on rolling stock.
• Continuously assess the performance of enterprise applications and provide regular updates to leadership, offering insights and recommendations for future enhancements.
• Performs other related duties as assigned.

Minimum Knowledge, Skills, And Abilities Required :

Working Conditions : Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M / F / D / V

Open until qualified applicants are identified.