Front Desk Reception 25.26

Job Description

Job Description

The Front Desk Reception position requires the ability to be a Dodge Ridge Ambassador to all guests either in person or over the telephone. This position also serves as a specialized customer service representative possessing knowledge of all Dodge Ridge Products and the ability to match guest needs and sell products accordingly using our sales system. This position provides our guests with general resort information and fields guest requests to appropriate departments. Successful candidates are organized, enjoy working in a fast paced, changing environment. Applicants must have excellent communication skills, verbal and non-verbal, superior organizational skills and attention to detail. This team-oriented position focuses on providing our guests with excellent customer service.

Job Duties and Responsibilities

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.

• Proactively sell all company products in-person, via phone / email and retrieval of web sales. (i.e. Gift Cards, Season Pass Sales, Locker Sales, Lesson Sales and Team Sales.
• Answer guest inquiries in a prompt and professional manner.
• Understand the reservation process from making a reservation, changing, and / or canceling while communicating with the Snowsports Department and being thorough while reconciling to reports.
• Work with the Marketing Department to gather knowledge of events, weather, promotions, etc.
• Direct calls to appropriate departments and respond to confidential matters appropriately.
• Communicates using proper radio communication following company protocol.
• Ability to use multi-line telephones, copier, scanner, postage, fax and internet tools, Google Docs, Google Sheets, Gmail and POS system.
• Responsible for balancing cash drawers at the close of each day.

Job Qualifications

Job Attitudes