Lead Business Ops Analyst

Lead Business Operations Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

PCG is seeking a Lead Business Operations Analyst to work in a deadline-oriented, fast-paced environment as part of a growing national consulting team. This position plays a key role in ongoing support for our existing clients, primarily focusing on implementation activities and support for EDPlan MTSS across the county in various phases : sales and business development, implementation, and ongoing maintenance and support. This position will be responsible for engaging client stakeholders with our EDPlan MTSS solution. For the right motivated individual, there is an excellent opportunity for career development and advancement. The ideal candidate will be a curious and critical thinker who enjoys solving complex problems with excellent communication skills.

Duties and Responsibilities

Leads and supports multiple projects, designing processes, creating operational tools and providing data analytics products for internal and client audiences.

Develops recommendations to solve problems and issues related to business operations and communicates with other departments as necessary; determines and implements best practices both internal and external.

Conducts quantitative and qualitative analysis for MTSS analytics using Business Objects or other similar tools.

Presents findings to team members and clients regarding system reporting and functionality.

Assists with supervision, training and development of junior staff and directly oversees the work of less experienced Operations Analysts.

Performs special projects independently upon request or in support of independent initiatives.

Provides Tier 3 support via Zendesk helpdesk.

Required Skills

Expertise or ability to independently learn a variety of the EDPlan concepts, practices, and procedures.

Relies on extensive experience and judgment to plan and accomplish goals.

Creative problem-solving ability and results-orientation.

Commitment to exceptional client service and ability to lead confidently.

Dedication to accomplishing goals and challenges presented by clients and management.

Ability to interact with various levels of management and clients.

Flexible, self-starter possessing intellectual curiosity.

Ability to move multiple projects forward within a specific timeline and budget while working at a detailed level.

Strong analytical and data analysis skills.

Attention to detail and ability to work with large data sets while ensuring accurate results.

Able to follow, critically evaluate, and improve upon current processes.

Ability to recognize issues and identify solutions.

Excellent oral presentation and written communication skills.

Solid organizational and time management skills.

Demonstrated expertise in all MS Office products and Tableau or other visual analytics software.

Qualifications

Bachelor's degree preferred or additional relevant years' experience required; 7+ years related experience; related experience in the areas of education, MTSS, information technology, or business operations.

Supervisory Responsibility

None

Working Conditions

Remote Work Setting