Market Operations Support Manager

Overview of Position

Varsity Tutors is seeking a Market Operations Support Manager to lead support operations for students, school districts, tutors. We support our various partners by addressing live technical issues, and ensuring tutors receive prompt resolution of their needs over phone, chat, and email. Your goal is to improve our products and reduce the need for assistance and auditing. The goal is not to become FASTER at tutor and tech support, but to REDUCE the need for tutor and tech support by improving our systems.

About Nerdy : Qualifications

• 2+ years as a successful manager in a customer service or customer success role
• Self-driven and able to manage multiple projects simultaneously
• Excels working independently but also able to collaborate with others when needed
• Highly comfortable with ambiguity and the ability to shift priorities as needed
• Has led or supported projects to improve processes and increase efficiency
• Ability to use Excel and Sheets to analyze, manipulate, and report data
• Experience in establishing and refining metrics used to measure individual and team performance
• Exceptional interpersonal and communication skills
• Ability to work evenings and weekends as needed
• Bachelor's degree in Education, Business, or a related field
• Experience managing remote teams is a plus
• Understanding how to work with independent contractors is also a plus

Responsibilities

Nerdy Leadership Principles

Relentless Focus on Customers

Benefits / Culture :