Healthcare Customer Service Specialist - Preoperative Unit (Hiring Immediately)

Location : CHA Cambridge Hospital

Work Days : Monday-Friday

Category : Medical Assistant

Department : PACU PREOP Cambridge Hospital

Job Type : Full time

Work Shift : Day / Evening

Hours / Week : 40.00

Union Name : CH Laborers 380

CHA Perioperative Services consists of Orthopedics, General Surgery, Ophthalmology, Urology, Plastics, Podiatry, Vascular and Endoscopy and many other services. Cambridge Health Alliance's experienced Surgery team has performed thousands of procedures at some of Boston's finest teaching hospitals. Today, we have recruited highly-regarded surgeons and are able to provide state-of-the-art care in our operating rooms. The department has grown significantly adding skilled surgeons who bring specialized care to our communities. Our most recent initiatives include a minimally invasive surgery program, hepatobiliary and pancreatic program, and multidisciplinary breast center. All of our Surgeons handle routine cases as well as more complex procedures. Whenever possible, we use minimally invasive techniques to reduce the discomfort and recovery time of surgery. Many procedures can now be done on an outpatient basis with patients going home the same day. These procedures including Endoscopy are performed at Cambridge and Everett hospital and outpatient Endoscopy is performed at Somerville Hospital.

The Patient Access Representative II (PAR II) position consists of both administrative / clerical functions in addition to the clinical responsibilities of the medical assistant.PAR IIs are essential members of the ambulatory team. They provide the ambulatory site the flexibility of meeting both clinical and administrative needs, while contributing to the smooth operation of the clinic by facilitating patient flow.

Qualifications / Requirements :

Minimum of a high school diploma or equivalent.

Graduation from an accredited medical assistant program.

Certifications : Maintains current Basic Life Support

Linguistic Capabilities : Ability to write and verbally communicate in English.Knowledge of a second language preferred.

Work Experience : Minimum of 2 years experience as a Medical Assistant preferred.Minimum of one year administrative duties in a clinical setting preferred.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.