Customer support and payment agent

Customer Support And Payment Agent

We're looking for a Customer Support and Payment Agent for our client. Our client Milliorize provides end-to-end platforms and services for the iGaming industry. Our focus is on delivering Social Casinos with superior player experiences using gamification, customization, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. The main product is the B2C product SweepLuxe, a free-to-play social casino. It combines entertainment with a social aspect events, bonuses, clubs. The company's goal is not just to build games, but to create a modern iGaming ecosystem that gives players the best possible experience.

Why we have opened this vacancy : Team extension. Type of cooperation : Full-time. Team : 3 customer support agents, Head of Customer Support. Working schedule : Afternoon shift 3PM - 11.30PM CET - 30 min break, but needs to be flexible to cover morning and night shifts if needed.

Your responsibilities :

• Respond to customer inquiries via chat and email, including VIP support.
• Resolve customer issues promptly and professionally to ensure high customer satisfaction.
• Review and verify customer KYC documents according to internal company procedures.
• Add and adjust customer promotions as authorized.
• Monitor and manage Trustpilot reviews, escalating issues when necessary.

Our expectations :

What we can offer you :

A little more information that you may find useful : Our adaptation period lasts 3 months, this period of time is enough for us to understand each other better; there is a performance review after each year of our collaboration where we use a skills map to track your growth; we really have no boundaries in the truest sense of the word we have a flexible working day.

We are looking for like-minded professionals who believe in making the world a better place by building technology that's meant to last and scale.

Join Softermii and help us take software to the next level of awesome.

Of course, we have a referral bonus system. So if you have a friend who likes our job opening, you can give us their telegram contact, and we in turn will thank you with a bonus if we start working with them!