The Senior Service Designer is responsible for partnering with key business stakeholders to discover customer & business problems to be solved, understand the root cause of the problems, undertake Design methodology (including research) to resolve the problems, & work to implement relevant innovation & interventions. The Senior Service Designer will also review deployed initiatives to measure impact and provide strategy for continuous improvement.
As a master collaborator and influencer, the Snr Service Designer will establish & grow cooperative relationships across the business, & work with other CX team members & business counterparts to gain support for & deliver quality & impactful initiatives. Adaptability, comfort with ambiguity & a drive to deliver are key requirements for this role.
Let’s talk about the team :
The Customer Experience team create loveable, empowering, seamless, simple (LESS) experiences that support people to sleep better and live to their ultimate potential.
You’ll be part of the Omnichannel CX team who unify the customer experience by meeting people where they are — connecting the dots across our ecosystem to deliver a best-in-class, human-centered journey from start to finish.
Through design and co-creation, we nurture a customer-first mindset, influence big-picture decisions, and facilitate business-wide alignment. By bringing together different skills, practicing empathy and care, and working within LESS principles, we help imagine the future of CX and customer care — creating a full picture that empowers ResMed to lead with purpose.
Let’s talk about the role
As part of the Service Design team that supports our Provider experiences, you will work on our Provider system for customer device orders and returns. You will take an ecosystem approach to the problem space to understand the provider journeys in relation to the system and customer goals, decisions and tasks.
In this role, you will :
Let’s talk about you
You bring a mix of experience, curiosity, and a strong drive to create meaningful customer impact. Specifically, you have :
We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package : comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees receive Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At Resmed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position in the United States is : $143,000 - $179,000 - $215,000 USD.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Senior Designer • San Diego, CA, United States