Customer Service Representative

Customer Service Specialist - Medical Equipment Services

Location : Fully On-Site - Face-to-Face Customer Service

Core Hours : Monday through Friday, 8 : 00 AM to 5 : 00 PM (1-hour lunch)

On-Call Rotation : Once every 6 weeks (Saturday & Sunday, 9 AM-9 PM) | Once hired direct

About the Role

We are seeking a dedicated Customer Service Specialist to join our team in a fast-paced, patient-focused environment. This role involves direct interaction with patients, physicians, and insurance providers to ensure timely and accurate delivery of medical equipment and services.

Key Responsibilities

Handle inbound and outbound calls with professionalism and empathy

Create and manage patient orders based on physician referrals

Educate patients on financial responsibilities and insurance coverage

Verify insurance eligibility, co-pays, deductibles, and obtain pre-authorizations

Navigate multiple EMR systems to retrieve and input documentation

Maintain accurate records and documentation in accordance with company procedures

Communicate effectively with internal teams regarding insurance trends and patient needs

Resolve customer concerns and provide solutions with compassion

Meet performance metrics including quality assurance and responsiveness

Required Skills

Strong customer service and communication skills

Familiarity with medical insurance processes

Understanding of medical terminology and durable medical equipment

Ability to manage multiple systems and tasks efficiently

Excellent attention to detail and organizational skills

Patience and empathy, especially when working with elderly patients

Conflict resolution and de-escalation abilities

Preferred Qualifications

Experience in a medical or clinical setting

Knowledge of HIPAA regulations

Background in respiratory therapy or currently pursuing a related degree

Experience with EPIC or BrightTree software

Pay and Benefits

The pay range for this position is $17.00 - $19.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Battle Creek, MI.

Application Deadline

This position is anticipated to close on Nov 12, 2025.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.