SAH Medical Assistant

SUMMARY :

The medical assistant position serves to assist in the daily health care delivery system in the medical office.

The position covers a wide range of responsibilities that entail a combination of providing direct care and technical and administrative assistance to patients, nurses and physicians.

On a daily basis, the incumbent will perform a variety of computer, clerical, scheduling and supply functions necessary for the operation of the medical practice with minimal supervision.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include :

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES :

KEY RESPONSIBILITIES :

Notifies physician and other practice staff of any missing information related to patient encounters / visits

Obtains diagnostic reports / medical information from outside sources

Secures discharge record and / or test / procedure results from source where service was scheduled

Prepares patient record for office visit and assures that record is complete

Prepares letters for physician signature

Greets patients and offers assistance within scope of responsibility

Answers the telephone in a prompt and courteous manner

Responds to patient and staff questions in an appropriate manner

Triages phone calls for appropriate administrative and / or clinical response

Notifies physician and / or other clinical staff of emergent problems

Obtains patient vital signs and records the same in patient chart

Updates medical / surgical / social history in medical record

Updates medication list in medical record, gives updated list to patient, and faxes to PCP

Assists MD with electronic prescription preparation

Obtains and processes patient lab specimens in a timely manner as per the department procedure for urine collection

Prepares exam and treatment rooms for examination, keeps rooms neat, clean and stocked

Assists and serves as an observer for patient exams when requested by physician

Handles triage calls under an RN's supervision

Provides patient education information under the direction and supervision of an RN

Actively participates in the orientation and training of new employees

Demonstrates proper departmental protocol when transferring the patient to stretchers including concern for patient comfort and safety during positioning and immobilization

Gives instructions to the patient and continually directs and monitors the patient through clear, vocalized instructions / communications

Contributes to the efficient operation of the department including monitoring inventory and notifying supervisor when stock is low, in a timely manner

Takes the initiative to maintain order and cleanliness in assigned rooms and throughout the department

Takes initiative during assigned shift, as patient volume allows, to check for tasks that need to be done and follows through to maintain a professional work area throughout the entire service

Obtains, documents accurately and relays pertinent clinical / demographic information to alleviate delays and errors ensuring proper procedure is always performed

Checks patient I.D. and verifies name and date of birth before any procedure or visit is performed

Equipment damage control is a high priority, proper handling of equipment is always maintained, especially when moving or repositioning devices

Maintains security of computer screens and computer information in accordance with departmental procedures, including signing off when not at work station

Maintains strict confidentiality of sensitive material and information

Regularly consults with available personnel such as staff technologists, lead technologists, nurses, OR techs, or Doctors in order to pursue answers to questions or to observe new techniques and procedures; demonstrates a desire to learn more

Always responds to changes in scheduling quickly and accepts responsibility for this action

Promotes a spirit of cooperation through frequent communication

Demonstrates a willingness and ability to assist others as requested, regularly assists in other areas of the department such as : receptionist duties, clerical responsibilities, and other assignments as requested; always uses time for departmental advantage

Responds rapidly and effectively to emergency situations, demonstrating ability to manage self, patients, and others

Remains in control and supportive of patient, staff and others as workload and stress escalate

Regularly maintains and projects to patients a feeling of competency, friendliness, and professionalism – even when under pressure or stress

Does not allow unimportant interruptions to waste time at the expense of assigned duties and patient care priorities

Promptly notifies supervisor of equipment malfunctions, tags and notifies Biomed

Schedules clinic visits and Medication Class at discharge of visit

Performs pre-service processes as needed, such as initiate anti-coag process, pt 1 form / GATRA transportation, and prior authorization

Participates in the preparation and time out process of procedures

MINIMUM QUALIFICATIONS :

REQUIRED QUALIFICATIONS :

Minimum of one year working in medical practice or equivalent experience preferred; and / or graduate of a certified Medical Assistant training program.

Previous medical assistant experience and knowledge of medical practice operations preferred

Previous experience with hospital and medical practice billing / schedulingnformation systems preferred.

Effective communication

Critical thinking skills.

Customer service

Organizational, time management and multi-tasking ability required.

Enthusiastic and optimistic

Knowledge of medical terminology

Bilingual highly desired

EDUCATION :

High School Diploma or GED required

Training and certification in medical assistant curriculum or equivalent.

BLS preferred

Pay Range : $17.47-$25.47

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran or marital status.   Brown University Health is a VEVRAA Federal Contractor.

Location :

Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type :

Alternate start time 0745-09, alternate sites

Work Shift : Day

Driving Required : No

Union :

1199 Seiu United Healthcare Workers East