(USA) Asset Protection Operations Coach Trainee

Asset Protection Operations Coach Trainee

WM Supercenter #4558, 4200 Salem Rd, Covington, GA 30016-4533

$31.25 - $38.46 / hr

Full time

Shifts may vary

Position Summary

Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to the operations and policies of the company, obtaining evidence, taking statements, writing case reports, and providing courtroom testimony as needed and participating in collaborative efforts with other investigative entities. Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising the safety team, identifying accident trends to develop and implement solutions to prevent accidents, observing work practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents, and overseeing safety reviews and implementing plans to improve safety. Manages facility level training and execution of asset protection, safety functions, and claims and receiving procedures by reviewing the application of policies, procedures, and compliance guidelines for example, cold chain, hazardous materials, and operational controls, identifying gaps in expectations versus training levels, determining training needs, and developing and delivering the training where needed. Manages claims and receiving operations by ensuring proper policies and procedures are followed, ensuring timely processing of claims for example, damaged, defective, returned, liquidated items and merchandise deliveries for example, suppliers, third party deliveries, providing direction for claims or receiving issues, and maintaining necessary documentation and reporting. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model, managing and supporting customer service initiatives for example, store of the community and community outreach programs, ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback, TourtoTeach, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively. Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and preinventory reviews, gathering data, auditing results, and monitoring deficiency trends, identifying improvement opportunities, communicating and working with managers and associates to determine corrections needed to inventory controls, and influencing the implementation and execution of control corrections and teaching managers and associates operational controls and processes in multiple stores. Demonstrates uptodate expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices, supporting and aligning efforts to meet customer and business needs, and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, determining and carrying out necessary processes and practices, monitoring progress and results, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans, using the Open Door Policy, and demonstrating and assisting others with how to apply these in executing business processes and practices.

Minimum Qualifications

For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training. For facilities that sell only ammunition and have state-specific requirements, I acknowledge that the position for which I am applying may require a current state-issued Certificate of Eligibility. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.). Meets applicable state requirements to work in Asset Protection, such as, minimum age, specialized training, certification, and / or licensing.

Preferred Qualifications

Bachelor's Degree in Business, Criminal Justice, or related field, Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience

Primary Location

4200 Salem Rd, Covington, GA 30016-4533, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.