IT Support Technician

Job Description

IT Support Technician works closely with customers and employees to assist in troubleshooting computer hardware and software problems.

Responsibilities:

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Configure, monitor, troubleshoot and maintain all applicable corporate applications.
• Design, configure, and test computer hardware, networking software and operating system software.
• This individual should have a high level of initiative and hand on experience to execute hardware, software and network troubleshooting in a timely and effective manner.
• Provide end user support, training and inquiries.
• Develop and maintain documentation.
• Support new development / project activities such as, testing coordination, documentation, and training.
• Other duties, as assigned.

Qualifications

• Associate’s degree in Computer Science, Computer Engineering, Computer Information Systems or other related discipline
• CompTIA A+ preferred
• CompTIA Network+, Security+, or CTT+ a plus
• Basic understanding of network infrastructure systems, practices and principles.
• Excellent communications skills, both verbal written.
• Ability to meet rigorous attendance standards
• Ability and desire to learn new and varying technologies quickly
• Ability to work independently as well as cooperatively in a team-oriented environment

Additional Information

Progressive Metal Manufacturing Company reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position title as it deems necessary to meet the needs of its business.