Claim Services Account Manager

Claim Services Account Manager

Cirrus Aircraft's mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet, the world's first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System (CAPS) the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS as a standard feature on all Cirrus aircraft.

A Claim Services Account Manager is responsible for managing and advising customers and the Authorized Service Network on the warranty processes for products or services provided through Cirrus. This role typically involves providing expert guidance on warranty eligibility, processing claims, and ensuring that all warranty and maintenance-related issues are resolved in a timely and effective manner. The account manager acts as a liaison between customers, authorized service providers, and manufacturers to ensure smooth warranty service and customer satisfaction.

Duties and Responsibilities / Essential Functions :

• Thorough understanding of aircraft warranties and maintenance contracts and what is covered.
• Ability to make fair and informed decisions regarding claim approvals.
• Review and process service claims from customers according to the policies of Cirrus.
• Verify the eligibility of warranty claims based on service contract specifications, warranty terms, and conditions.
• Provide guidance to customers on warranty coverage, including potential repairs, replacements, or refunds.
• Deciding whether the claim should be approved for payment, partially approved, or denied based on the findings from the adjudication process.
• Collaborate with internal teams and authorized service centers to ensure efficient processing and resolution of warranty issues.
• Maintain detailed records of warranty claims, customer communications, and service activities.
• Ensuring that the entire lifecycle of claim management adheres to legal requirements, industry standards, and internal policies.
• Efficient evaluation and allocation of claims to appropriate buckets ensure proper department is charged for approvals based on contracts and other data.
• Analyzing claims data to identify trends, discrepancies, and areas for process improvement.
• Stay updated on the latest product offerings, warranty policies, and industry best practices.
• Address customer complaints or concerns related to warranty services, offering solutions and escalation when necessary.
• Provide regular reports on warranty performance, claim trends, and customer satisfaction levels.
• Every service claim, whether approved or rejected, requires proper documentation. This includes claim forms, proof of purchase, customer communication, repair reports, and inspection results. The advisor is responsible for organizing and storing these documents in both physical and digital formats (if applicable) for easy retrieval.
• Regularly reviewing user access levels to ensure that sensitive information is only accessible by authorized personnel is critical for maintaining system security.
• Travel required up to 10%.

Qualifications :

Competencies :

Ensures Exceptional Customer Service :

Cirrus provides a range of exciting benefits, including :

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.