Senior Program Manager

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Senior Program Manager

Senior Program Manager

The Senior Program Manager will oversee the end-to-end process and operations for our Customer Success teams which includes

Onboarding Customer Success Account Coordinators Dispatch Help Center and IKB maintenance.

This role involves developing new processes implementing systems and maintaining and improving current processes to ensure the optimal

output for both the end customer and the internal CS teams. The Senior Program Manager will work closely with CS leadership to support

their teams and goals ensuring that all teams have the necessary support to succeed.

WHO YOU WILL WORK WITH

This role will collaborate closely with CS Leadership CS Team Members as well as cross-functionally with the Product Sales and Marketing

Teams.

WHAT YOU WILL DO

Develop and maintain processes for Account Coordinators and Dispatch teams

Ensure efficient management of Account Coordinators Dispatch Help Center

Maintain and improve the Help Center and Internal Knowledge Base (IKB)

Responsible for phone maintenance and providing assistance as needed

Create and manage processes for project management and internal tool / platform onboarding

Oversee the implementation of phone system maintenance

Management of CS project documentation and meetings

WHAT YOU WILL BRING

Strong technical problem-solving skills

Exceptional project management abilities

Analytical mindset with a focus on process improvement

Passion for the restaurant industry

Ability to manage multiple teams and initiatives effectively

Leadership skills to effectively manage a team initiatives and collaboration with leaders

Salary Range

$100000.00 - $165600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

For incentive eligible associates the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Companys sole discretion.

Thank you for considering employment with Fiserv. Please :

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies :

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts :

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 100000 - 165600