Wire Transfer Lead Specialist

Job Posting

Location : 4910 Tiedeman Road - Brooklyn, Ohio 44144 Hours : This position is slated to be 9 : 00am-6 : 00pm One will be required to come into the office a minimum of 2 days per week. This position is within the Wire Transfer Operations Processing team. Working with a team, this person is responsible for the processing of incoming and outgoing wire transfers, communicating with internal partners and clients for the status of wire transactions and partnering with other wire transfer team members and business partners to handle exception items. This position must also ensure the accurate and timely performance of such tasks to provide a high standard of service for the customer and to mitigate risk to Key and our clients.

Essential Job Duties

• This role covers a combination of staff within the areas of operations, credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and / or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation to moderate complex billing inquiries, service requests, suggestions and complaints from customers
• Uses some independence of thought to resolve basic issues, and refers more complex problems to supervisors or other experts
• Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational / basic understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather than focusing on one specific role
• Is fully proficient in duties while working under moderate to limited supervision
• Other duties as assigned

Required and / or Preferred Qualifications

Required Skills

Compensation and Benefits

This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.