Global Operations Manager

Global Operations Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Global Operations Manager (GOM) is the senior leader for integrated service delivery for Client account. This role is the primary leader responsible for evaluating end to end process review and driving operational efficiency through the account team. Accountable for managing strategic alignment and overall delivery success of Client Account deployments, optimization, transformation, and internal projects / initiatives.

Primary Responsibilities :

• Lead the development and delivery of executive level white papers.
• Coordinate input from multiple stakeholders across global regions, synthesize complex information, and transform technical content into compelling executive-level narratives.
• Ensure all deliverables maintain consistent messaging while meeting the highest standards of quality and strategic alignment.
• Spearhead the development, implementation and maintenance of global account wide Standard Operating Procedures (SOPs), policies, and guidelines.
• Track, review, and progress report of all global projects, initiatives and actions / tasks on the account.
• Maintain a strong linkage to enterprise resources and materials, and to industry best practices.
• Leverage technology to enable simple and efficient processes.
• Have a strong connection to the account Analytics / BI team to ensure technology and analytics are smoothly integrated.

Required Knowledge, Skills and Abilities (KSA) :

Success Criteria :

Key Attributes / Competencies :

Supervisory Responsibilities :

Minimum Required Education : Bachelor's Degree in addition to a broad range of business experience. MBA or similar post-graduate studies preferred.

Estimated compensation for this position : 150,000.00 - 170,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location : On-site - Minneapolis, MN, Seattle, WA

JLL Is an Equal Opportunity Employer. JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.