Medical Support Assistant

This position provides medical administrative support to VISN 23 facilities and is an integral member of the clinic team to effectively carry out day to day administrative operations of the clinics. The Medical Support Assistant (MSA) is responsible for accurate appointment management and the coordination of all administrative information between the professional staff, patient, patient caregiver and / or representative.

Total Rewards of a Allied Health Professional

Major Duties :

• The incumbent will work collaboratively in an interdisciplinary coordinated care delivery model and perform receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• He / she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and / or coverage occurs.
• Incumbent must screen / receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• The MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• Interpret and communicate requirements of VHA Scheduling Directives and policies, such as scheduling appointments, VistA Scheduling Enhancement (VSE), Consult Tracking Manager (CTM), Consult Toolbox (CTB), Virtual Care Manager (VCM), Patient Check In (VSE / PCI), VEText, Audiocare, Telehealth Management Platform (TMP), Scheduling Manager, Insurance Capture Buffer (ICB), and Secure Messaging with the assistance of a more senior MSA or Supervisor.
• Monitors appointment requests from multiple electronic sources
• Gathers and obtains medical information from patients
• Advises clinical staff on current administrative processes
• Schedules, cancels, reschedules patient appointments and / or consults
• Daily review of active / pending consults, EWL, Recall list and Audiocare communications for accuracy and disposition.
• Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.

Work Schedule : Monday - Friday; 8 : 00am-4 : 30pm

Recruitment Incentive (Sign-on Bonus) : Not Authorized

Permanent Change of Station (Relocation Assistance) : Not Authorized

Pay : Competitive salary and regular salary increases.

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement)

Telework : Ad-hoc

Virtual : This is not a virtual position.

Functional Statement # : 000000

Permanent Change of Station (PCS) : Not Authorized