Desktop Support, Part-Time

Posted Tuesday, April 22, 2025 at 6 : 00 AM

The Dallas Cowboys Football Club is seeking a motivated individual to join our Technology team in a part-time Desktop Support role. The candidate should be a technical professional with operations & troubleshooting experience who is committed to going above and beyond to serve the customer.

ESSENTIAL DUTIES AND RESPONSIBILIITES :

• Provide support to Cowboys staff for technology related issues and service requests.
• Escalate complex issues to the appropriate IT Support Tier.
• Distribute new PCs and laptops as part of annual computer refresh program.
• Support VoIP phone system and cellular devices.
• Troubleshoot Pro Shop hardware including 2D scanners, Windows tablets, cash drawers, receipt printers, etc.
• Troubleshoot Warehouse hardware including label printers, conveyer systems, barcode scanners, and tablets.
• Support and implement special projects at the direction of IT staff.
• Assist in improving the efficiency of the Cowboys IT organization.
• Write and maintain knowledge base documentation and procedures.
• Update, maintain, and organize IT inventory.
• Other duties as assigned

JOB REQUIREMENTS :

Active Directory and or Microsoft Entra / Intune

The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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