Center Director

Position Title : Center Director

Department : Client Services

Accountable To : Sr. Client Services Director

FLSA Status : Non-exempt

Results Statement : I am accountable for producing the following results :

Oversee the day-to-day operation of a Clarity center, implementing approved policies and procedures and managing all volunteers and programs necessary to meet client needs.

Essential Job Functions :

• Administration
• Make prayer an integral part of the day-to-day operation of the center
• Review client files, client advocate summaries, and offer suggestions and encouragement to volunteers
• Oversee record-keeping and effective follow-up of clients by volunteers
• Oversee scheduling of volunteers
• Handle routine business calls that dont require Client Services Directors assistance
• Interact with Sr. Director of Client Services to relate client or staff needs, progress of center, problems, and goal setting and implementation
• Complete and submit monthly reports and information required by Sr. Director of Client Services.
• Oversee, encourage, and provide direction and delegation to Center Director Assistant
• Collect data from Client Management System for reporting
• Maintain records and receipts for credit card expenses
• Job training and ongoing education to stay up to date on center issues and communicate and train those issues to volunteers when needed
• Maintain the Center appearance to keep it professional
• Find solutions to overcome barriers and hurdles of day to day operations
• Conduct yearly review of Center Director Assistant
• Public Relations
• Complete a minimum of 2 intentional, direct, and live contacts per month with community agencies, not including churches or pastors
• Maintain a working relationship with agencies, physicians, churches and organizations that refer clients or accept referrals from the CLARITY
• Represent CLARITY to pastors and churches regarding support ministries and volunteer matters
• Represent CLARITY to pastors, churches and organizations through meetings and speaking engagements as requested
• Participate and assist in fundraising activities if requested
• Client Services
• Oversee all non-medical services provided to clients
• Provide non-medical services for clients when client advocates are not available
• Maintain and update referral resource lists for volunteers and client use
• Inform the Sr. Director of Client Services about needed educational materials and resources for client and volunteer use
• Volunteer Management
• Assist in recruiting, selecting and interviewing possible volunteers. Follow volunteer recruiting guidelines as set forth by Sr. Director of Client Services.
• Provide volunteer training for receptionists, client advocates and other volunteers and assist in volunteer in-services or additional volunteer training as requested.
• Provide necessary supervision of volunteers who begin in-center training and orientation
• Develop and nurture volunteers to follow center policies and procedures
• Be available to communicate with volunteers for information, questions and assistance
• Assess in an ongoing manner the performance of volunteers and follow biblical principles for confrontation when the need arises
• Evaluate each volunteers performance through a yearly evaluation
• Miscellaneous Duties
• Attend regular organizational meetings of CLARITY
• Agree to follow and stay current on the Employee Handbook and Client Services Staff and Volunteer Policy and Procedures Manual.
• Agree to attend all educational and medical training as required.
• Perform other job-related tasks as assigned by the Sr. Director of Client Services

Essential Skills and Experience

Essential Physical Requirements and Work Environment

Performance Standards :

Company-Wide Performance Standards for Success

The following guidelines are standard across all positions within Clarity.

Supervision of Others

Clinic Assistant staff

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Acknowledgement

________________________________________ __________

Employee Signature Date

The Center Director will receive a yearly written and oral evaluation by the Sr. Client Services Director.

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