General Manager

Job Description

Job Description

General / Operations Manager – Monroe, LA

Overview :

We are seeking a highly motivated and hands-on Manager to lead our HVAC team in Monroe, LA. This is a pivotal leadership role responsible for overseeing daily operations, driving business growth, and maintaining a strong culture of accountability and teamwork. The ideal candidate brings both field experience and business acumen, with a strong focus on operational excellence and customer satisfaction.

Compensation & Benefits :

Salary : Starting at $90,000+ (negotiable based on experience)

Benefits : Health insurance, 401(k), paid time off

Key Responsibilities :

Oversee daily HVAC operations, including service, repair, and installation activities.

Manage, schedule, and supervise field teams to ensure timely, high-quality service delivery.

Ensure compliance with all local, state, and federal codes, regulations, and safety standards.

Foster a positive, team-oriented culture that aligns with company values and goals.

Drive operational efficiency through process improvement and effective resource management.

Collaborate with ownership and leadership to develop strategies for growth and market expansion.

Support and maintain strong relationships with customers, ensuring top-tier service and satisfaction.

Utilize CRM and project management tools to track performance, monitor KPIs, and ensure accountability.

Qualifications :

Experience : 5+ years in residential HVAC installation and service, with proven success in an Operations or General Manager role.

Leadership : Demonstrated ability to lead, motivate, and mentor a diverse team in a family-oriented environment.

Customer Focus : Commitment to delivering exceptional customer experiences and building long-term relationships.

Problem Solving : Strong analytical and decision-making skills with the ability to manage challenges effectively.

Organization : Excellent time management and attention to detail in a fast-paced setting.

Technical Proficiency : Familiarity with HVAC software systems, CRM platforms, and project management tools.

Education & Licensing :

High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.

Must hold a valid Mechanical License and maintain continuing education to ensure it remains in good standing.