Assistant Manager - Lift Experience

Join Our Team in the Mountains!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits + Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons + MORE employee discounts on lodging, food, gear, and mountain shuttles + 401(k) Retirement Plan + Employee Assistance Program + Excellent training and professional development + Referral Program

Full Time roles are eligible for the above, plus : Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) + Free ski passes for dependents + Critical Illness and Accident plans

Job Summary : Mountain Operations is looking for an experienced and enthusiastic leader to join our highly successful Lift Experience Team. We're looking for someone who can inspire the team to perform at their best while managing a safe, engaging, and adaptable work environment. The Lift Experience Assistant Manager is a dynamic position that requires strong organizational, technical, training and people skills. The ideal candidate will be able to make timely, informed decisions in a fast paced, constantly evolving environment. This position works closely with the Lift Experience Manager and Assistant Manager, as well as 2 Lift Experience Supervisors and their teams, to ensure consistently high standard of service for both external guests and internal employees. You will also collaborate with the Lift Experience team at Northstar Mountain.

Key Responsibilities Include : Oversight of Lift Operations performance and effectiveness. Ensuring Lift Operations Supervisors and front-line staff have everything they need to be successful in their position. Work closely with Management and Resort Leadership in planning of seasonal ramp-up / ramp-down, and seasonal operation plans. Partner with Management and Resort leadership in establishing policy / procedures in areas of appearance, performance, safety and guest service. Ensure daily operations meet requirements and are in compliance with associated regulatory agencies; CPTSB, OSHA, ANSI, USFS. Ensure policies and procedures, as well as pertinent company / resort / mountain information is being communicated in effective and timely manner. Facilitating opportunities for individuals with high leadership potential. Actively searching for that potential in all staff. Assist with Ticket Scanning and fraud documentation. Ensuring all staff are held accountable for adhering to policies / standards of the resort / department and being involved in Coaching / Disciplinary actions when necessary. Daily / Weekly oversight of expense budget and labor budget adherence based on business levels. Work closely with Management and resort Leadership in preparing operational budgets for Winter. Other duties as assigned.

Job Requirements : High School Education + 3+ years lift operations experience + Proficient in Microsoft Office Programs + Excellent Written and Communication Skills + Prior Supervisory experience + Advanced Skiing / Riding Ability + Bachelors or Other Secondary Education + Knowledgeable of Company System and Process + Familiarity with Payroll, Purchasing, Scheduling Application + Experience in a KPI driven environment with desire to test and learn

The expected pay range is $26 - $31.55. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and / or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child / minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.