LensCrafters - Store Manager 3 - SPOKANE VALLEY MALL

LensCrafters Store Manager

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

Ensure the LensCrafters team provides unsurpassed customer service.

Provide training and coaching to the team leveraging company provided programs.

Analyze reporting to create and implement action plans to improve store KPIs, including : NPS - Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.

Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.

Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.

Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.

Ensures all company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and fun working environment.

Basic Qualifications

High School graduate or equivalent

4+ years management / supervisory experience

Comprehensive knowledge from operations, processes and business implications

Strong influencing and negotiating skills

Team building and management skills

Knowledge of current optical theory and merchandise

Strong communicator and listener

Strong basic math skills (addition, subtraction, multiplication, division)

Sales skills

Familiarity with cash register, computers and calculators

Ability to manage time under aggressive deadlines

Preferred Qualifications

College degree or equivalent

State licensure (if applicable) and / or ABO Certification in non-licensed states

LensCrafters Final Inspector Certification

LensCrafters Quality, Fitting and Adjusting Program

Previous experience in customer service and retail

Knowledge of current store merchandise

High level of business acumen to include detailed knowledge of LC Dashboard

Pay Range : $77,968.80-$102,251.85